Presidential Van Lines

A Big fraud company. They gave us a quote 2300$ first and we told then what we need to move. Driver showed up and we told him we have pottery klin to move with other stuff in house. It was in his list and he showed that too. After 3 hours in loading 3/4 house they asked 1000$ on the top of 7000$ which was way off the estimate just to move klin. We talked to people on the phone and they blackmail us and ask pay 1000$ or unload the truck. We unload the truck and now they are saying the we refused the service so they won't give us our deposit money back which was totally false we never refused the service. we wanted to move klin with them and we already talk to them 3 times about it before they showed up today and they sounds like it's not a big deal we moved things like that. They also told us go hire lawyer we will deal with them. So we they took all they payment we made them and now we are here now ended up with all the house still need to move. Totally unethical company and fraud. we are filing claim very soon. STAY AWAY FROM THEM.

Move size: 3 Bedroom Home Service cost: $8000

Very disappointed in Presidential Van lines and would not use again nor recommend. They were very poor in calculating the cost and lied several times to get my business. We moved my mother from KS to FL. The sales person asked us for the main items of which we gave. What we did not know is that they only allocated 600 Sqft which is half a 26 foot truck. Of which we didn't know they were sending. Since we are not experts in moving, 600 sqft did not register with me and it was clear we needed much more than half a truck (and we were ok to pay a little more). The move cost us $3000 MORE! Of course, we said yes to the original $2900 since we knew it would cost us that to move ourselves. But it ended up costing us $4700. We also didn't know that Presidential Van lines contract it out to another company and they don't actual move so we paid them for nothing! The other company take the items to Dallas and wait until a 18 wheeler is full until moving it. They also told us it would take 3-4 days to get our stuff but it took 6. They DID NOT call us when the truck was on the way, nor did they call when the movers were about to deliver. I had to call the other company and get the drivers name who ended up texting me with date and time. So..very poor on quote, on time, on telling us we could use credit card at both ends, and on delivery timeframe.

Move size: 3 Bedroom Home Service cost: $4700

This company is a broker not an actual moving company. They will take your deposit and not work with you the rest of the move. They gave me two days that were set for scheduled pickup days. The first day bypassed and then the second as well. I called multiple times trying to see if something was in the works with the actual moving company. I never got an answer. My scheduled time from was between 12-4. I called during that time and was told that it was still within the estimated time of arrival and not to worry. 4 came and passed. I called again and was told they would get back to me. An hour and a half later I was told that the truck broke down and they wouldn't have it fixed until tomorrow from 10-noon. I would need to sign another contract saying that I would move Sunday. Fabulous, I love sitting around with everything packed and losing work days! Sunday, I call at 10 to see if the truck was fixed as I hadn't heard anything. Nobody answers. I call the emergency line. Nobody answers, so I leave a message. Nobody calls me back. I call at 10:30 same thing. 11, someone finally answers and tells me that I'm within my call window but they will call to see. I never get a call back. At noon the moving company texts me and tells me they will be there between 4-4:30pm! I immediately call the number and tell them they were supposed to be here at noon. I get told they couldn't because of the rain and traffic (it was not raining). I call PVL.They will definitely be there around 4. Definitely. I cancel. But in order to cancel you have to write an email to them. I call another company and get it settled that they will show on Monday. The moving company shows up at the house at 6pm! I call PVL and am confused. She says, well you can use their services if you want, I'm sure they will take it. No, I cancelled. Well they couldn't get a hold of the moving company. DO NOT USE PVL. They will not give you a refund even if everything they do is a complete failure. They just want your money and they are crooked.

Move size: 1 Bedroom Home Service cost: $1500

These guys were awesome! Professional and courteous - from the front office to the movers. They called to confirm and when they came they were on time. I can't say enough great things about them. We called them last minute and they were very accommodating. We had to move our stuff into storage but once we find a new home we will definitely be calling on them move again. These guys are totally trustworthy and took the stress out of moving. Thanks Presidential Van Lines!

Move size: Office Move Service cost: $2600

I'm not a fan of moving - who is, really? But this service made it more than bearable. Due to work, I had to relocate from Kansas all the way to Florida and moving seemed like an impossible task. This was a fast move, but the company moved fast, they were courteous, they stuck to their quote, the movers showed up early and did a great job, and, once in Florida, I was extremely happy with how they handed my stuff. Nothing was broken - everything was well cared for. I couldn't have asked for a company to give me a better experience. They are worth every dime I've paid.

Move size: 2 Bedroom Home Service cost: $2000

This company was hired by my mom to move my gma from NY to MO. My mom spent HOURS on the phone with them going over what would be moved and was given a quote. When moving day came they actually ended up moving less than when my mom was quoted but yet were charging her $2,000 more. Not only were they 3 hours late, after it was loaded (on a Monday) they informed her it would be 7-10 days before it would be delivered. WHAT!! Today is day 13 and not one word from this company. DO NOT USE THEM.

Move size: 2 Bedroom Home Service cost: $6000