Presidential Van Lines

A Big fraud company. They gave us a quote 2300$ first and we told then what we need to move. Driver showed up and we told him we have pottery klin to move with other stuff in house. It was in his list and he showed that too. After 3 hours in loading 3/4 house they asked 1000$ on the top of 7000$ which was way off the estimate just to move klin. We talked to people on the phone and they blackmail us and ask pay 1000$ or unload the truck. We unload the truck and now they are saying the we refused the service so they won't give us our deposit money back which was totally false we never refused the service. we wanted to move klin with them and we already talk to them 3 times about it before they showed up today and they sounds like it's not a big deal we moved things like that. They also told us go hire lawyer we will deal with them. So we they took all they payment we made them and now we are here now ended up with all the house still need to move. Totally unethical company and fraud. we are filing claim very soon. STAY AWAY FROM THEM.

Move size: 3 Bedroom Home Service cost: $8000

I was thoroughly impressed with Presidential Van Lines! Their customer service by far exceeded every expectation I had set. From the initial phone call to the day of the move, they were helpful and professional throughout the entire process. They are a hard-working, friendly group of people that do their best to ease the stress of a big move. I would recommend Presidential Van Lines to anyone in search of a moving company with reasonable prices and excellent customer service!

Move size: 2 Bedroom Home Service cost: $2000

Moving from Illinois to Detroit went much more smoothly with Presidential Van Lines. They made the process very easy and explained everything clearly upfront.

When preparing to move across states I was personally concerned about a moving company mishandling my furniture during the dissembling process or the reassembling process. Presidential Van Lines delivered on their promise to handle my things with care. Nothing had to be replaced, nothing was scratched or nicked.

For the high level of customer service and a job well done I would say it was worth the $2195. I was actually given a higher quote from other companies but this company helped me stay in budget. Their professionalism for the price is unbeatable!

Move size: 1 Bedroom Home Service cost: $2195

Very disappointed in Presidential Van lines and would not use again nor recommend. They were very poor in calculating the cost and lied several times to get my business. We moved my mother from KS to FL. The sales person asked us for the main items of which we gave. What we did not know is that they only allocated 600 Sqft which is half a 26 foot truck. Of which we didn't know they were sending. Since we are not experts in moving, 600 sqft did not register with me and it was clear we needed much more than half a truck (and we were ok to pay a little more). The move cost us $3000 MORE! Of course, we said yes to the original $2900 since we knew it would cost us that to move ourselves. But it ended up costing us $4700. We also didn't know that Presidential Van lines contract it out to another company and they don't actual move so we paid them for nothing! The other company take the items to Dallas and wait until a 18 wheeler is full until moving it. They also told us it would take 3-4 days to get our stuff but it took 6. They DID NOT call us when the truck was on the way, nor did they call when the movers were about to deliver. I had to call the other company and get the drivers name who ended up texting me with date and time. So..very poor on quote, on time, on telling us we could use credit card at both ends, and on delivery timeframe.

Move size: 3 Bedroom Home Service cost: $4700

7/10/2018 - Worst experience of my life!! Lip service to get the deal.. customer service horrible and never did what they promised. In fact I paid 500 for a guaranteed delivery because I was starting a new job and relocated from Maryland to Florida. Only reason I went with this company is because they guaranteed delivery. Didn’t find out until I made several calls to them that the delivery was not going to make it.. they delivered the following evening but still made me pay the guaranteed rate because they said they still rushed delivery. They brokered shipment so once they got their money they no longer Cared (gentle word to describe - site did not allow profanity) about me or my situation.. read the blogs about peoples experiences and get a BBB Report. Believe what you read - there are many company’s out their they do care about your possessions and don’t lie - find a service oriented company not people that holdback information just to take your money.. would NEVER use them again - my stuff is either ruined or missing. I worked hard all my life and have always taken care of my “things”. I am so angry at the lack of customer service, negligence, false information and overall process.

Move size: 2 Bedroom Home Service cost: $5700

To say I was overwhelmed with the moving process is an understatement: I was totally beside myself. Thankfully, Presidential Van Lines came through and provided an excellent service when I needed a reliable moving company to help me with this process. I needed EVERYTHING moved on a specific day, and more importantly I needed it all DELIVERED on an EXACT day; Presidential Van lines fulfilled that request and never once made me feel as though I was asking too much. For the rate I paid, to get this kind of service with this amount of satisfaction was something I honestly didn't expect. Presidential Van Lines is a great company offering a great service: they'll make sure your items get where they need to be, and they make sure they get there on time. I've been told by friends and family, who were happy they didn't have to assist me in the move, to relay how my experience was to them. After hearing me rave, many of them are considering purchasing the service themselves, should the time ever come when they decide to move.

Move size: 4 Bedroom Home Service cost: $2000